During some personally difficult times, clients and colleagues will often ask us, “Why do you do this work?”    They are puzzled that we would choose to put ourselves in the middle of the messiness and pain that people experience in their lives and work. We do this work because we know that when people matter to themselves and believe that others matter, too, success is ensured. This is true in organizations, on teams, and with individual contributors. Success increases when people matter.  …