emotions

In our roles as consultants and coaches, we’ve come to understand that finding the right question in a conversation with a leader, a team, or even an entire organization can be a game changer. The right question grabs people’s attention, it helps them see and think in new ways, and it demonstrates genuine interest in their wisdom and perspective. Let’s go through that list in more detail.  The right question: Grabs people’s attention. So often when we’re in discussion, we…

This is Linda writing to you today about something that recently happened with me.   Last week, I shared with the executive assistant at a client’s office that, “This morning, I hate everyone!” The EA’s response? “I do too, this morning!”   As I was sharing this experience with the team at CSC, I laughed and said, “Don’t worry, I don’t hate you guys . . . yet.”   Again, we all laughed but recognized that there are days when…